Strength That Feels Like Home. Wellness With Heritage.

Home Hearth ($89/mo): Personalised at-home programming refreshed monthly, up to four community classes per month, filmed movement demos from your assigned coach, a quarterly movement screen in the studio, and access to the member app for habit tracking.

Highland Ridge ($149/mo): Unlimited community group classes, full hybrid studio and at-home programming, a monthly one-to-one coaching session, the mobility and longevity track, a nutrition check-in every six weeks, and two guest passes per month.

Summit Clan ($249/mo): Everything in Highland Ridge, plus weekly private coaching, two restorative recovery sessions per month, a dietitian-led nutrition and lifestyle plan, the family or partner add-on, priority booking, and an annual performance and longevity review.

Yes, anytime. Upgrades take effect immediately and we prorate the difference for the remainder of your billing cycle. Downgrades apply at the start of your next billing month. There is no fee for changing tiers — we would rather you stay at the level that fits your life than feel stuck on one that does not.

All memberships are month-to-month with no long-term contract. We have found that people who feel free to leave tend to stay far longer than people locked into a contract, so we built the model around earned loyalty rather than legal obligation. You can cancel at any time with no cancellation fee — we just ask for seven days' notice before your next billing date.

Email or call us seven days before your next billing date and we will cancel with no fee. You retain access through the end of your paid period. If life shifts and you want to pause instead of cancel, we allow up to eight weeks of hold per calendar year — your spot in regular class times is held, and your coach stays in touch.

Yes. Adding a household partner to any Highland Ridge or Summit Clan membership costs 60% of the standard tier price rather than the full rate. Children under 18 join family-specific class blocks at no additional charge within a family membership. Contact us directly to set up a family account — it takes about five minutes.

Yes. Members can hold their membership for up to eight consecutive weeks per year — useful for travel, surgery recovery, a hectic work season, or a summer vacation that runs long. To pause, just let your coach or the front desk know at least three business days in advance. Your class spots are held, your programming notes are saved, and you pick back up exactly where you left off.

We offer a 15% discount on Home Hearth and Highland Ridge memberships for full-time college students with valid ID, and a 10% gratitude discount for members over 65. Both discounts apply to monthly and yearly billing. Ask at the front desk or mention it when you call to enrol.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) and ACH bank transfers. Memberships are billed automatically on your chosen monthly or yearly cycle. We do not accept cash for recurring memberships, but single class packs and add-on sessions can be purchased in the studio by card or cash.

In-studio sessions use our full equipment set — barbells, kettlebells, sleds, pull-up rigs, and specialty implements. Your coach is physically present, can correct form in real time, and you benefit from the energy of training alongside other members. At-home sessions use equipment you already own (or minimal equipment we can recommend for under $60) and are supported by filmed movement demos from your own coach and a weekly check-in message. The programming runs on the same progressive cycle — the exercises and load are adapted, not the intent.

Not at all. Our Foundations block (Tuesday and Thursday mornings, twelve weeks) is designed specifically for people with no gym background, returning from a long layoff, or managing health conditions. Roughly half of all our current long-term members started in Foundations and describe it as the best money they have ever spent on their health. No experience is genuinely required — only a willingness to show up.

Clean athletic shoes (flat-soled for strength training is ideal but not required), water bottle, and a small towel. We provide chalk, all equipment, and a post-class coffee. You do not need special gear, branded apparel, or a particular fitness level. Wear whatever you would wear on a long walk — the programming will meet you there.

Current members can book through the member app or by calling us at (407) 555-0184. Classes can be booked up to seven days in advance and cancelled up to two hours before the start time without using a class credit. Summit Clan members receive priority booking — their window opens 24 hours earlier than standard members.

Cancel up to two hours before class start and no credit is used. Cancellations within two hours are counted as attended for billing purposes. Life happens — we do not penalise for genuine emergencies, and one courtesy cancellation per month is applied automatically. If you are on a waitlist and a spot opens, you receive a text notification 24 hours before class.

Highland Ridge and Summit Clan members each receive two guest passes per month. Guests must register in advance (same two-hour booking window) and complete a brief intake form. If your guest loves it, the first session of a Foundations block is complimentary when they sign up within two weeks of their guest visit.

Several of our coaches hold NASM Corrective Exercise Specialist credentials and post-rehabilitation certifications. We do a full movement screen before any member starts programming. If you are currently under the care of a physical therapist, we coordinate directly — with your written permission — to make sure our work supports and does not conflict with your rehab protocol. Many of our most committed members arrived post-surgery or managing chronic conditions.

For most adults, three to four purposeful sessions per week produces consistent, sustainable results. We design all programming around a three-session week as the baseline so that recovery is built in, not bolted on. Members who train five or six days per week are almost always incorporating our mobility or recovery sessions on alternating days rather than adding more strength volume — and their results reflect the balance.

Community group classes are capped at twelve members. Every class has one lead coach and, for classes above eight, a second coach on the floor for movement cues and modifications. Our target is never more than six members per coach for any hands-on session. Foundations classes are capped at eight. Private and semi-private training are by appointment only and do not share floor time with community classes.

Yes. Private sessions ($95 each, or discounted in packs) can be booked by any member or non-member. Summit Clan members include a weekly private session in their membership. Private sessions are fifty minutes, fully individualised, and scheduled directly with your assigned coach. Semi-private training (two to three people) is available by request at a reduced per-person rate.

Highland Ridge members receive a nutrition check-in every six weeks — a 30-minute conversation with a coach or our dietitian to review habits, troubleshoot obstacles, and recalibrate. Summit Clan members receive a full dietitian-led nutrition and lifestyle plan, updated quarterly, with monthly check-ins and on-demand messaging between appointments. Home Hearth members can add nutrition coaching as an individual service at the posted add-on rate.

We do not use extreme restriction, elimination diets, or point-counting systems. Our registered dietitian builds sustainable eating patterns around real food, household routines, and the specific demands of your training programme. Most members describe the first session as the first time nutrition felt manageable rather than punishing. The goal is a way of eating you could maintain happily for the next thirty years — not for eight weeks before a holiday.

Summit Clan members receive personalised meal plan templates updated quarterly. Highland Ridge members can request a starter template at their six-week nutrition check-in. All members have access to our downloadable Highland Table guides — a recipe collection and grocery strategy built around the macro targets most appropriate for community training loads. No template is copy-pasted; every plan is calibrated to your stated preferences, cooking habits, and household size.

Yes, fully. Our dietitian works routinely with vegetarian and vegan members, gluten-free requirements, religious dietary laws (halal, kosher), low-FODMAP protocols, and members managing conditions like Type 2 diabetes, PCOS, or hypothyroidism. Please note any restrictions in your intake form before your first appointment so the dietitian can prepare a relevant starting point.

Highland Ridge: one 30-minute check-in every six weeks. Summit Clan: a full 60-minute plan review quarterly, plus monthly 20-minute progress calls and asynchronous messaging through the member app. Add-on Nutrition Consultations ($75 each) are available to any member or non-member at any frequency — many members book one per month while establishing new habits, then space them out once the habits hold.

Disclose all allergies in your intake form before your first nutrition appointment — this is required, not optional. Our dietitian will build every recommendation around confirmed safe ingredients and will never suggest a supplement or packaged product without first reviewing its ingredient label against your allergy profile. We take allergies seriously and have worked safely with members managing tree nut, shellfish, dairy, soy, and wheat allergies.

We keep supplement recommendations minimal and evidence-based. The only supplements we routinely discuss are protein powder (as a convenience tool, never a replacement), creatine monohydrate, vitamin D3, and magnesium — all with strong research bases and low risk profiles. We do not sell supplements, receive commissions, or recommend products not independently reviewed by our dietitian. If you are already taking supplements, bring the labels to your first nutrition session for a quick safety review.

We use a combination of habit-based check-ins (a short weekly self-assessment in the member app), biometric markers reviewed at each check-in (energy, sleep quality, body composition trends, performance metrics), and quarterly progress photographs taken by members themselves. We explicitly do not require daily calorie logging — it works for some members and creates anxiety in others. Your dietitian will recommend a tracking method appropriate to your personality and goals at your first session.

We run eight to twelve community events per year: seasonal strength challenges, a summer Highland games morning on the Lake Howell trail, monthly social breakfasts after Saturday classes, a Winter Solstice Recovery Ritual, an annual member celebration dinner, family field days, charity fitness drives for Winter Park-area causes, and occasional guest workshops with coaches from our wider network. All events are free or nominally priced for members; some are open to the public.

The most direct way is to come to class — names go on the whiteboard, coaches introduce new members by first name, and conversations start naturally. Beyond the studio, we have a members-only channel in the app, a private community group, and an opt-in member directory so you can find training partners nearby. Coaches actively facilitate introductions between members with similar goals or complementary schedules.

Member spotlights run monthly — one member shares their story in the app and on our social channels. Participation is entirely voluntary and always done with the member's full consent and editorial review. Seasonal challenges run twice per year (spring and autumn) and are opt-in, covering attendance, a movement goal, or a nutrition habit — never a weight-loss metric. Finishers receive a Highland & Home challenge badge and are recognised at the community breakfast following the final week.

Most of our community events are family-friendly and children are enthusiastically welcome. The summer Highland Games morning and family field days are designed explicitly for all ages. Some events — the adult social breakfasts and the evening member dinners — are for adult members only, but we always indicate family-friendly status clearly in the event description. Partners and household members who are not current members are always welcome at open events.

A few things we do deliberately: birthdays on the whiteboard, a five-minute social warm-up before class begins, coaches who remember your last conversation rather than just your last workout, small class caps so nobody is anonymous, and a post-class coffee station that keeps people lingering. We hire coaches partly on the basis of whether they are genuinely curious about the people in front of them — technical skill matters, but warmth is non-negotiable here.

Yes. The member app includes a video library (movement demos, mobility flows, recovery guides), your personalised programming calendar, a direct message channel with your assigned coach, the community discussion board, habit tracking tools, and access to every Highland Table nutrition guide. For at-home members especially, the app is the link between studio sessions — coaches post encouraging notes, movement tips, and upcoming event reminders directly in the app feed.

On the member portal login screen, select "Forgot password" and enter your membership email address. A secure reset link will arrive within two minutes (check your junk folder if it does not appear in your inbox). The link is valid for 30 minutes. If you continue to have trouble, call us at (407) 555-0184 during studio hours and we can verify your account by phone.

Yes. The member portal and the Highland & Home app are fully mobile-optimised and work on any smartphone or tablet browser. A dedicated iOS and Android app is available for download from the member welcome email — it offers push notifications for class reminders, coach messages, and event announcements that the browser version does not.

Log in to the member portal, navigate to Account Settings, and update any field directly. Changes to your billing email or payment method require identity verification before they save. For name or date-of-birth corrections that require ID matching, contact us directly at welcome@highlandandhome.com — we will update the record from our end within one business day.

All member data — including health history, movement screen notes, nutrition records, and payment information — is stored encrypted and never sold, shared, or used for marketing by third parties. Payment processing is handled by PCI-DSS compliant partners; we do not store card numbers on our servers. Health and movement data is accessible only to your assigned coaching team and our registered dietitian, and only with your written consent on file.

Email welcome@highlandandhome.com with a brief description and a screenshot if possible — we respond within one business day. For urgent issues (locked out before a class you have booked, billing error), call (407) 555-0184 during studio hours and we will resolve it while you wait. Common fixes: clear browser cache, try a different browser, or uninstall and reinstall the app.

Your membership renews automatically on the same calendar day each month (or year, for annual billing). You receive a billing reminder email three days before each renewal. If your billing date falls on a weekend or holiday, the charge processes on the next business day. Your first charge occurs on the date you enrol, and subsequent charges align to that day of the month going forward.

Monthly memberships are non-refundable once a billing cycle has begun, but you retain full access through the paid period. Annual memberships are refundable on a prorated basis within the first 30 days if the membership is not working for you — contact us directly and we will make it right. For class packs and add-on services, unused credits are fully refundable within 60 days of purchase. We handle refund requests individually and always aim to find a resolution you feel is fair.

If a payment fails, you will receive an automatic notification and a seven-day grace period to update your payment method before your access is paused. Your coach will also reach out personally — not to chase money, but because we want to make sure everything is okay. Accounts paused for non-payment are reinstated immediately when the payment method is updated; no re-enrollment fee applies.